Our mission is to help our clients to achieve and sustain a competitive advantage by building high performance organizations.

We make extensive use of assessment processes, such as interviews and focus groups, 360 surveys, and questionnaire instruments for both individual and organizational development.

We have developed instruments to assess individual attributes, leadership and managerial behavior, unit and team work environment, organization culture, organizational communication patterns and networks and customer experience.

Our analytical capabilities and data bases allow us to benchmark individuals, teams, units, companies and multi-company organizations.

Social Motivation	> Social Motivation focuses on how people get things done in relationship to others. Social Motivation is one of the most potent influences on leadership behavior and effective performance. > The Motive Description Questionnaire measures three specific motives (achievement, affiliation, power) that have been identified by behavioral research as powerful tools for understanding and predicting the performance of individuals in specific work situations.
Psychological Type	> Psychological Type focuses on personal preferences for interaction, information gathering, decision making and organization. > A Psychological Type profile is a powerful tool for understanding individual, interpersonal and group behavior at work. > The Myers-Briggs Type Indicator is used to measure psychological type preferences. We have extensive experience using the Myers-Briggs.
Leadership Style	> Leadership Styles are sets of related behaviors used to manage and influence direct reports on a day-to-day basis. > The Leadership Style Questionnaire measures six sets of leadership behavior that have a strong influence on the work environment a leader creates for his/her direct reports.
Managerial Competencies	> Managerial Competencies are sets of skills and behaviors. > The Managerial Competencies Questionnaire provides an assessment of ten key managerial competencies, shown by research to be strongly related to effective performance in managerial roles.
Executive Leadership	> The daily behavior of an organization's executives is one of the primary influencers of organization culture and performance. > The Executive Leadership Questionnaire measures nine sets of daily leadership behaviors which have been shown to enable and support sustained high performance, continuous improvement and adaptation to change.
Unit/Team Work Environment	> The work environment of a unit/team has been shown by research to be the primary determinant of the unit's/team's performance. > The Unit/Team Work Environment Questionnaire measures the six dimensions of work environment that are characteristic of high performing work units and teams.
Organization Culture	> Organization culture is the social environment of an organization. It consists of the norms, values, expectations, beliefs and behavior of people in the organization. > The Organization Culture Questionnaire measures eight characteristics of an organization's culture that support sustained high performance.
Organization Mapping	> Organization Mapping is a computer-based process that identifies the critical flows of information and decision-making processes in organizations. > Using data from a customized questionnaire, organization mapping graphically displays the actual, interpersonal networks within an organization. > The organizational maps illustrate formal and informal networks and the linkages among them. > Organization mapping measures the effectiveness of communications and decision-making processes. > The maps can be used to pinpoint strengths and weaknesses, devise action plans and simulate the effects of potential organizational changes.
Customer Experience	> Customer Experience involves the sum total of all the experiences and interactions a customer has with your company. > A positive customer experience is critical if a business wants to thrive in today's competitive market. > The Customer Experience Questionnaire measures six sets of behaviors shown by research to be strongly related to the perceptions customers form about a company's customer service.